Questions about an order, a payment, your account or these policies? OCEANWAVE PUPIL ART LLC answers them.
Customer support
- Company
- OCEANWAVE PUPIL ART LLC
- Address
- 8026 W 3RD ST, LOS ANGELES, CA 90048, United States
- Phone
- +1 (715) 732-6525
Email is the fastest way to reach us. We aim to answer within two business days.
What to include
- Your username or the email linked to your account.
- The number of the task (starting with T), order, top-up (starting with C) or withdrawal (starting with W) concerned.
- When it happened and what you saw, with a screenshot if it helps.
Never send us your password, a verification code, a full card or bank account number, or identity documents by email. If we need any of them, we ask for them inside the platform.
Problems with an order
Start on the order's page: there you can ask for changes, ask to cancel or open a dispute, and everything is kept as evidence for our support team. If the order page does not solve it, email us with the order number.
Refunds, safety and privacy
- Refunds: read our Refund Policy, then email us with the order or top-up number.
- Safety and abuse: report the message, file or user from inside the platform, or email us with “Report” in the subject.
- Privacy requests: email us with “Privacy request” in the subject.
- Legal notices: send them by mail to the address above, with a copy by email.